Privacy Policy for StarWiseTour.com

1. Introduction
Welcome to StarWiseTour.com (“we,” “our,” “us”). We are an international health tourism agency specializing in connecting clients with medical and aesthetic procedures worldwide. Protecting your privacy and personal data is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using StarWiseTour.com, you consent to the data practices described in this policy.

2. Information We Collect

A. Personal Information You Provide:

  • Contact & Identity Data: Name, email address, phone number, nationality, date of birth, passport information.
  • Health & Medical Inquiry Data: Medical history, current health status, desired procedures, surgeon/clinic preferences, photographs (for medical consultation purposes).
  • Travel & Logistics Data: Preferred travel dates, accommodation preferences, flight details.
  • Communication Data: Records of our correspondence via contact forms, email, chat, or phone.

B. Information Collected Automatically:

  • Technical Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, and referring website addresses.
  • Cookies & Tracking: We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

3. How We Use Your Information
We use the collected information for the following purposes:

  • To provide and manage your health tourism journey, including consultations, bookings, and travel coordination.
  • To communicate with you regarding inquiries, appointments, and updates.
  • To personalize your experience and website content.
  • To process transactions and send you related information.
  • To improve our website, services, and customer service.
  • To comply with legal obligations (e.g., tax laws, medical tourism regulations).
  • For marketing purposes (only with your explicit consent), such as sending newsletters about new services or destinations.

4. Legal Basis for Processing (GDPR Compliance)
For users from the European Union (EU), our processing of your personal data is based on:

  • Contractual Necessity: To fulfill our services to you.
  • Legitimate Interest: For website security, fraud prevention, and business improvement.
  • Explicit Consent: For processing special category data (health information) and direct marketing.
  • Legal Obligation: To comply with applicable laws.

5. Sharing Your Information
We do not sell your personal data. We may share it only in the following scenarios:

  • With Medical Providers: To facilitate consultations and procedures with hospitals, clinics, and surgeons in our network (only with your explicit consent for health data).
  • With Service Partners: With trusted partners who assist in travel logistics (e.g., hotels, translators, local transport) under strict confidentiality agreements.
  • For Legal Reasons: If required by law, regulation, or legal process.
  • To Protect Rights: To protect the safety, rights, and property of StarWiseTour, our clients, or the public.

6. International Data Transfers
As an international agency, your data may be transferred to and processed in countries outside your country of residence (e.g., Turkey, Mexico, South Korea). We ensure all transfers comply with applicable data protection laws and are safeguarded through mechanisms like Standard Contractual Clauses (SCCs) and partner agreements.

7. Data Security
We implement robust technical and organizational measures to protect your data, including encryption (SSL/TLS), secure servers, access controls, and regular security assessments. However, no electronic transmission or storage is 100% secure.

8. Your Data Protection Rights
Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your data (“right to be forgotten”).
  • Restrict or object to our processing of your data.
  • Data portability.
  • Withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
    To exercise these rights, contact us at mail@starwisetour.com.

9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., medical record-keeping laws), resolve disputes, and enforce our agreements.

10. Third-Party Links
Our website may contain links to third-party sites (clinics, hospitals, tourism boards). We are not responsible for the privacy practices or content of these external sites.

11. Cookies Policy
We use necessary, analytical, and marketing cookies. You can adjust your cookie preferences via our Cookie Settings banner or your browser. Disabling cookies may affect website functionality.

12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy
We may update this policy periodically. The “Last Updated” date at the top will reflect changes. We encourage you to review this page regularly.

14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer at:

StarWiseTour – Data Protection
Email: mail@starwisetour.com
Address: Terrace Fulya, Hakkı Yeten Cad. No:11 Center 1, K:7 D:25 34365 Fulya-Şişli İstanbul